To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
Frequently an unexplained increase in usage is due to a leak of some sort, such as a leaky toilet or dripping faucet. Sometimes these are hard to detect. Just call our office and we will try to work with you to determine the source of your increase in usage.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
My water tastes, looks, and smells funny. Is it safe to drink?
We recommend opening all faucets in the home for at least 10 minutes to flush any impurities that may have entered the line. Usually it is nothing more than air in the line that causes iron to enter the line. And, although not attractive, it is perfectly safe to drink. All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety. If the problem persists, contact our office.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
In most cases we get payments, and bills crossed in the mail. If they were mailed around the time we send out monthly bills or late fees. Or we may not have received it at all. Call our office and we will help you solve the problem.
Why do I need to provide an Easement?
At application a “Member” agrees, if requested to do so, at no cost to Franklin County Rural Water District 4, to grant an easement across the “Member’s” property for a water main from Franklin Country Rural Water District 4. During construction, Franklin County Rural Water District 4 or its Contractors will repair damages at no expense to the applicant “Member”, except any re-seeding.
Why do I have to be a Member to get water service from Franklin County Rural Water District 4?
Franklin County Rural Water District 4, is a Non-Stock, Non-Profit Company, Member-Owned Water Utility, and Governed by a Membership Elected Board of Directors.
What chemicals does our utility district add to the water?
Franklin County Rural Water District 4 uses only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
